Refund and Returns Policy – shelfevis.xyz

1. Introduction

At shelfevis.xyz, we want you to be completely satisfied with your purchase of basic watercolor painting kits. If you are not happy with your order, our Refund and Returns Policy ensures a hassle-free process to resolve any concerns.

2. Eligibility for Returns

  • Returns must be requested within 14 days of delivery.

  • Items must be unused, in original packaging, and in resalable condition.

  • Returns due to defects or damage must include photographic evidence.

3. How to Initiate a Return

  • Contact us at info@shelfevis.xyz with your order number and reason for return.

  • Our support team will provide return authorization and instructions.

  • Ship the item back to us within 7 days of receiving return approval.

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refund Process

  • Once we receive and inspect the returned item, we will process the refund within 5-7 business days.

  • Refunds will be credited to the original payment method.

  • Shipping charges are non-refundable.

5. Exchanges

  • We only replace items if they are defective or damaged.

  • If you need an exchange for the same item, contact us at info@shelfevis.xyz.

6. Non-Returnable Items

  • Used or damaged items (unless defective upon arrival).

  • Clearance or promotional items.

  • Gift cards.

7. Customer Support

  • For any queries regarding our Refund and Returns Policy, feel free to reach out:

    • Address: 12701 Bryant St, Yucaipa, CA 92399, USA

    • Phone: (909) 797-4763

    • Email: info@shelfevis.xyz

  • Our support team is available Monday – Friday, 9 AM – 5 PM (PST).

8. Policy Updates

  • We reserve the right to update our Refund and Returns Policy at any time.

  • Changes will be posted on this page.

Thank you for choosing shelfevis.xyz – your trusted source for basic watercolor painting kits!